Location	Call Number	Item Status
Nonfiction 600s	658.812/CARLAW,P	Due 07-16-13

Published: New York : McGraw-Hill, c1999
Description:  xiv, 209 p. : ill. ; 24 cm
ISBN/ISSN: 0070779740 (pbk.) :,
Language:  English

Employees -- Training of
Customer services -- Management
Added--02/12

Deming, Vasudha Kathleen

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