What to say to get your way : the magic words that guarantee better, more effective communication
(2010)
Nonfiction
Book
Call Numbers:
153.852/BOSWELL,J
Availability
Details
PUBLISHED
New York : St. Martin's Press, 2010
EDITION
First edition
DESCRIPTION
xii, 147 pages ; 19 cm
ISBN/ISSN
9780312580841, 0312580843, 0312580843 :
LANGUAGE
English
NOTES
Introduction: words matter -- You've got the power! -- Six degrees of conversation -- Use "I" (put it on you) -- Put it on "them" -- Can/could & may/might -- Avoid confrontation -- Make it a question -- Don't be annoying -- Avoid the negative -- Soften the message -- Be polite -- Office etiquette