If you're a Food Pub owner, manager, chef or entrepreneur, I don't have to tell you how challenging and competitive the business is. There's so many distractions to deal with, phone calls, emails, iPads, podcasts and on top of all these, you have to try and really stand out from the crowd - those rivals and competitors. Your customers have the same constant interruptions and so the reasons they don't come back are many but most importantly the one we can change is that when they just forgot it's our job to remind them. Your customers have less time available and have so many options of where to go out and eat that you must have a process and system to follow-up with timely and relevant communications. These strategies are what I have studied, researched, proven and are winners and after all re there will be more competition than ever before. Some of them are hard won principles, lessons that will improve your results and help you achieve what you really set out to be - a major success

Mode of access: World Wide Web