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In this training video Consultant Clinical Psychologist Paul Grantham provides viewers with essential understanding of basic underlying principles of difficult behaviour and outlines strategies for dealing with it. Whether you are dealing with people you find difficult in a workplace or other social situations, this video is invaluable for you...Contained within this Video:.This detailed and informed presentation by Paul Grantham provides you with understanding of difficult behaviour and effective strategies of dealing with it. Learn what three Ps can do for you (preparation, presentation, place), learn how to script your planned interactions with a difficult person and how to deal with power relationships

In Process Record

Film

Originally produced by The Skills Development Service Media in 2010

Mode of access: World Wide Web

In English