Soft skills solutions

Preface -- Professional dress and image: so what? -- Professional behavior -- Professional image -- Business common courtesies -- Email etiquette -- Phone etiquette -- Five essentials of professional phone skills -- Summary -- Next steps

"Practice and master necessary skills to achieve on-the-job success with the Soft Skills Solutions program! Employers today want employees who successfully handle on-the-job situations with a strong set of soft skills. Soft skills are the personal attributes that enable you to interact effectively and harmoniously with other people. Simply put, they are the skills you need to work well with others."--Back cover