Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
(2005)
By:
Kaufman, Ron
Nonfiction
eBook
Details
PUBLISHED
[United States] : Kaufman Professional Services, 2005
Made available through hoopla
Made available through hoopla
DESCRIPTION
1 online resource
ISBN/ISSN
9789810740467 (electronic bk.) MWT12058002, 9810740468 (electronic bk.) 12058002
LANGUAGE
English
NOTES
Tools, Tips and Proven Techniques to Lift Your Service Higher. Lift Your Service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what's beyond the extra-mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers-and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion and profits. (Every chapter has the clues. Chapter 9 has all the answers.)
Mode of access: World Wide Web