Customer service the sandler way. 48 Rules for Strategic Customer Care
(2018)
By:
MacKeigan, Anne
Nonfiction
eAudiobook
Details
PUBLISHED
[United States] : Gildan Media, 2018
Made available through hoopla
Made available through hoopla
EDITION
Unabridged
DESCRIPTION
1 online resource (1 audio file (3hr., 57 min.)) : digital
ISBN/ISSN
9781469068411 (sound recording : hoopla Audio Book) MWT12255762, 1469068419 (sound recording : hoopla Audio Book) 12255762
LANGUAGE
English
NOTES
Read by Sean Pratt
Your customer service plan is only as strong as its weakest link. What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 Rules for Strategic Customer Care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service the Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists
Mode of access: World Wide Web