Customer relationship marketing. To inspire good customer service behaviour, we must be able to measure customer experiences meaningf
(2019)
By:
Hawkins, John
Nonfiction
eBook
Details
PUBLISHED
[United States] : Scribl, 2019
Made available through hoopla
Made available through hoopla
DESCRIPTION
1 online resource
ISBN/ISSN
9781633481084 (electronic bk.) MWT12355877, 1633481085 (electronic bk.) 12355877
LANGUAGE
English
NOTES
Enhance your customer support and truly differentiate yourself from your competition! There is no question about the impact great customer service has on an organisation. How to understand customers' needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one
Mode of access: World Wide Web