''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, Accountability@work, Carolyn Taylor, one of the world's foremost experts in organizational culture change, shows how to master the promise-making process and establish a lasting culture of accountability. This book will help you to consistently: - deliver your promises, and have others do the same - be a creative and effective leader, holding others to account - maximize your productivity and capacity to perform - make lasting culture change within your organization - build your reputation as someone people can count on

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