Read by Karen Cass

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. Were all born with this ability - emotional Intelligence is a skill and we all have the capacity to develop this skill. This book takes a strengths based approach; it recognises and explains that weve already got emotional intelligence and we all have the ability to develop our emotional intelligence. We just need to know how. This book will change the way you think about emotions you will discover that all emotions have a positive intent. Having learnt what emotional intelligence is, how to develop it and how to use emotional intelligence to communicate more effectively, be more assertive, confident and resilient, this book presents a variety of real life situations where you will discover how to manage relationships with friends, family and at work

Mode of access: World Wide Web