Creating High Performers, offers managers the means to answer, "Have I done all I can to improve employee performance?" Uncertainty leads to managers not addressing underperformance, not maximizing the potential of good performers and not finding satisfaction in people management. The author's 7 Questions are the foundation for a conversation leading to targeted, effective coaching. Real-life stories experienced by the author as a manager or coach illustrate the value of each question. Effective performance management stems from understanding the "why" for failure to perform or reach potential. Knowing why a manager can take responsibility for shortcomings or confront employee lack of motivation or confidence. The 7 Questions unearth the true why and reveal needed elements of a performance improvement plan. Not knowing and acting on the why has resulted in a grim reality within organizations. Namely, "bad bosses" cause 78% of unwanted turnover and a consistent low employee engagement rate. And, lack of tools and training for "bosses" leaves them disheartened. This newly revised and updated second edition expands on why traditional models/methods of supervision are failing, and most employees remain disengaged. It includes an expanded outline on a new role for people managers and how to use the original 7 Questions to meet seven challenges virtually all organizations face. This edition addresses the challenges identified most often by managers putting the 7 Questions to work. An added chapter deals with determining the cause and finding a solution for employees who appear motivated and engaged but aren't performing. For those new to managing others, this book brings needed clarity and method. For experienced managers, it offers a new approach to overcome the ill effects of old practices. It details how to shift to a new role and establish the trust this new method requires. For both, it offers a way to gain greater satisfaction from managing others and to add more value to your organization. Organizations that have adopted the 7 Questions to supplement or replace traditional annual employee evaluations have experienced a significant positive shift in organizational culture through improved relationships, greater trust, higher engagement, and better "bosses."

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