Do you need a breakthrough? Do you have a difficult person in your professional or personal life? Is there a conversation you know you should have but don't want to risk damaging the relationship? Would you like to move past the pain into a more productive relationship? Relational hurts are like pebbles in our shoes. Strained relationships, failed conversations and unresolved conflicts drain our energy and sabotage our success. Business coach Linda Outka has been effectively resolving conflict for more than 20 years. Through real-life stories and practical principles, Linda reveals her proven model of conflict resolution. As you read you will discover how to: - Break through conflict using three clear steps - Understand conflict land mines and how to avoid them - Prepare for an effective conflict resolution conversation - Learn principles that keep defenses low throughout the conversation - Develop a more fulfilling relationship as a result of a conflict resolution conversation

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