Read by B. J. Harrison

A five-step process for implementing a People First philosophy in your organization, where caring, connected leaders create loyalty, ownership, value, and excellence. In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a five-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success. People First will teach you how to support, coach, and develop employees at every phase of the employee lifecycle-unleashing people's potential, sparking passion, and igniting purpose in a way that brings about amazing results for your organization

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