Deploy empathy : a practical guide to interviewing customers
(2022)
By:
Hansen, Michele
Nonfiction
eAudiobook
Details
PUBLISHED
[United States] : Findaway Voices, 2022
Made available through hoopla
Made available through hoopla
EDITION
Unabridged
DESCRIPTION
1 online resource (1 audio file (7hr., 09 min.)) : digital
ISBN/ISSN
9781737446644 MWT15310864, 1737446642 15310864
LANGUAGE
English
NOTES
Read by Michele Hansen
Deploy Empathy will help you learn the skill of interviewing your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you'll be able to interview customers and potential customers with confidence
Mode of access: World Wide Web