Details
PUBLISHED
[United States] : HarperCollins Publishers, 2012
Made available through hoopla
Made available through hoopla
DESCRIPTION
1 online resource
ISBN/ISSN
9780007381715 MWT15914181, 0007381719 15914181
LANGUAGE
English
NOTES
A concise, straightforward book on how to handle difficult people in your personal or professional life. - Tips on how to work with different personality types (agressive, negative or lazy). - Techniques for effective communication through body language and spoken and written communication. - A simple, step-by-step guide to help readers learn how to say 'no'. - Case studies make this a lively - The author is frequently called upon for comment by women's magazines
Mode of access: World Wide Web