Read by Kyle Tait, Scott Walker

As one of the world's most experienced kidnap-for-ransom negotiators, Scott Walker has successfully resolved life-or-death crises, facing down gang leaders, pirates, cyberhackers, and extortionists. When he turned to help businesses with negotiation, he realized that the tools and skills he'd need were not so different from the ones he'd mastered in the high-stakes situations he successfully negotiated. Now he's bringing those lessons to you. In this book you will learn Walker's essential negotiation principles and strategies, as well as his tools and techniques, all of which are supported by real-life case studies. You can begin to add these techniques to your repertoire immediately to become a world-class negotiator, capable of persuading anyone, no matter how tenacious and uncompromising they may be. Built on decades of scientific and academic research along with Walker's extensive experience, Order out of Chaos gives you simple, proven approaches. You'll learn how to slow down high-pressure moments, practice proactive listening, develop your emotional intelligence, and manage conflict. Applied in low-pressure, everyday negotiations with one person or in complex, high-risk scenarios with multiple hostile adversaries, these principles will help you master the moment, communicate effectively, and achieve the outcomes you want

Mode of access: World Wide Web