The #1 book for managers. Have you ever managed people who don't follow through on their commitments? Virtually every manager has grappled with this issue, and knows how difficult, frustrating, and time-consuming it can be. Luckily, you don't actually need to manage people. You need to manage their promises. Micromanagement is what happens when you manage the person instead of their promises. When we honor our promises and ensure others do the same, we make things happen and feel more in control and confident. In this transformative book, you'll learn the secrets of effective leadership: - The Three Parts of a Promise - Repairing Broken Promises - Coaching Others to Honor Their Word Manage Promises, Not People is full of stories, examples, and exercises that will help you become a more effective leader. It is a must-read for anyone who wants to improve their personal and professional lives. Eric Papp is considered one of North America's top management trainers. He has worked directly with thousands of managers, and has delivered more than 350 professional training programs to corporate and private clients. He believes that with the right tools, anybody can become a more effective and inspiring leader, while finding greater career fulfillment

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