In a world where tricky conversations can feel like navigating a minefield, Andrew Fuller serves as your guide, offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people. From workplace politics to family dramas and romantic entanglements, learn how to wield the power of RESOLVE - Respond with respect Engage Seek understanding Observe feelings Lower the tone Value-add, and Empower - to emerge victorious from the battleground of interpersonal interactions. Whether you're facing off against Genghis Khan or the school principal, this book equips you with the tools to turn confrontation into connection and chaos into calm

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