TO BE REWRITTEN:If you believe in Win-Win but often find it hard to find solutions of this type, this book is for you.Unfortunately, achieving Win-Win solutions often involves difficult conversations. So, in addition to exploring ways to avoid and resolve conflict, I'll look at what to do when there is no resolution.I start from the premise that emotional thinking, as opposed to rational thought, is the primary obstacle to sorting things out. Hence, I must restore my calm and help others do the same. Regular professional dialogue can then resume, allowing us to make progress together

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