Why try? -- Watch your language -- What is difficult? -- The more you know -- Show some interest -- Find some good words -- misreading motives -- Going easy -- Unoffendability -- Expectations versus reality -- The urge to surge -- Agreeing to argue -- Overcorrecting -- instructive, constructive, destructive -- The off-putters -- Welcome insults? -- Snark remarks -- Petty peeves -- just ignore it -- Speak up or shut up -- Damage control -- To forgive -- Time limited -- Almost everybody?

"[The author] shares practical wisdom and strategies to help you navigate through friction-filled relationships. With heavy humor, he helps you form better ways to talk, think, act, and react to repair and strengthen relationships"--Page 4 of cover