Find out how to manage your telecom services and save your company money! - Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services - Our book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best deals - Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure - Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems - Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs

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