Prologue -- Introduction -- Part I The Essentials. Never win an argument -- Your next conversation -- The truth about connection -- Part II The Application. Rule 1: Say it with control -- Control yourself, the moment, the pace -- Rule: Say it with confidence: Assertive voice -- Difficult people -- Boundaries -- Rule 3: Say it to connect: Frames -- Defensiveness -- Difficult conversations -- Afterword -- The 47-second version -- The next steps -- Attorney-client privilege : narcissists and gaslighting -- Acknowledgments -- Notes -- Index

"No matter who you're talking to, The Next Conversation gives youimmediately actionable strategies and phrases that will forever change how you communicate. Jefferson Fisher, trial lawyer and one of the leading voices on real-world communication, offers a tried-and-true framework that will show you how to transform your life and your relationships by improving your next conversation."--Provided by publisher