Effective Communication Skills. Episode 15 Commands, Accusations, and Blame
(2025, original release: 2011)

Nonfiction

eCourse

Provider: Kanopy

Details

PUBLISHED
The Great Courses, 2011
[San Francisco, California, USA] : Kanopy Streaming, 2025
DESCRIPTION

1 online resource (streaming video file) (29 minutes): digital, .flv file, sound

ISBN/ISSN
16026692
LANGUAGE
English
NOTES

Title from title frames

Plunge into the zone of escalation, where light control talk becomes competitive, tactics harden, and the battle of heavy control talk begins. Learn some useful techniques for managing your emotions and bringing your voice back to a level from which progress is possible for both parties

Film

In Process Record

Dalton Kehoe

Originally produced by The Great Courses in 2011

Mode of access: World Wide Web

Additional Credits