Official cert guide series

Includes index

Introduction -- Help desk -- Hardware -- Networking and network connectivity -- Windows OS -- macOS -- Virtualization, cloud, and remote access -- Security -- The IT professional -- Final preparation -- Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide exam updates -- Appendix A. Answers to the "Do I know this already?" quizzes -- Appendix B. Problem-solving process -- Glossary -- Index -- Online elements. Appendix C. Memory tables -- Appendix D. Memory tables answer key -- Appendix E. Study planner -- Glossary

"Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills"--