Community and Social Services Resources

HOTLINES

National Suicide Prevention Lifeline Call 988 https://suicidepreventionlifeline.org/talk-to-someone-now 24/7

Domestic Violence National Hotline 800-799-7233 https://www.thehotline.org/get-help 24/7

Rape Crisis Hotline 888-293-2080 https://ywcachicago.org/our-work/sexual-violence-support-services/rapecrisis/ 24/7

NW CASA (Center Against Sexual Assault) 888-802-8890 https://www.nwcasa.org/ 24/7

Trevor Lifeline 866-488-7386, https://www.thetrevorproject.org Information and support for LGBTQ+ young people 24/7

Many community and social services are available in the Arlington Heights area for people in need. The listings below include many organizations, though not all, that provide help for residents. If you are in physical or emotional distress please call 911. Download or print a copy of our Community and Social Services Resources guide in the following languages:

Click the links below for more information about each resource.

VILLAGE OF ARLINGTON HEIGHTS SERVICES

Village of Arlington Heights Health and Human Services 847-368-5790 healthmail@vah.com Visit this page to learn about the services provided by the village Health and Human Services Department, including Environmental, Nursing, Senior and Social Services.

Social Services Department 847-368-5791 Connects residents with resources including counseling subsidy, financial assistance, C.A.P. and Park District scholarships, holiday assistance, disability and resource referrals.

ABUSE & NEGLECT

Department of Children and Family Services (DCFS) 800-252- 2873 (ABUSE) Report suspected abuse or neglect by parents and other caregivers in a position of trust or authority over the child.

Adult Protective Services (APS) 866-800-1409 Protects adults ages 60 or older and people with disabilities ages 18-59. Report abuse, active neglect, passive neglect, and self-neglect at this phone number.

Northwest Center Against Sexual Assault (CASA) 24/7 Confidential Crisis Line: 888-802-8890; non-emergency line: 847-806-6526. Help for those who have been assaulted - counseling, medical advocacy in emergency rooms and legal advocacy in police stations and courts.

SHELTERS - DOMESTIC VIOLENCE
- Family Promise Family Shelter Help for families in homeless situations. Goal is to keep families together. Contact for services 847-475-4500, casemanager@familypromisechicagons.org
- WINGS Breaking the Cycle of Domestic Violence, 847-221-5680 24-hour crisis line. Provides help for those dealing with domestic violence. Safe housing and services for families with or without children.
- YWCA Evanston Get help for domestic abuse 24/7 Crisis Line 877-718-1868 Survivor Services Violence Prevention Nonemergency number 847-864-8445

FINANCIAL AND FOOD ASSISTANCE

Village of Arlington Heights Social Services 847-368-5791 Short-term financial assistance with rent, utilities, holidays and more.

Catholic Charities Des Plaines First, see if you qualify by using their online questionnaire: Rent, SNAP or Utility Assistance? Then Call 877-426-6515.

Family Forward Arlington Heights, info@family-forward.org, 847-342-0846 Are you struggling to pay rent and other bills? Do you have a goal of becoming financially stable? We offer a two-year program of rental assistance and mentoring to help working parents better manage household budgeting, increase their potential income, and move toward self-sufficiency.

Northwest Compass Mt. Prospect, 847-392-2344 Housing, food connection, coordinated entry for people who are homeless or at risk, financial and career coaching.

Salvation Army Des Plaines 847-981-9111 Emergency assistance, meals, food pantry, housing

Townships: Call the township where you live to qualify for services.

Wheeling Township 847-259-7730, financial assistance for qualifying residents, donations received and distributed, food pantry, seasonal giving programs, LIHEAP, Access to Care, mobile dental clinic, public aid forms and assistance, and Information and Referral.

Elk Grove Township 847-437-0300, general assistance, emergency assistance, mobile dental clinic, LIHEAP (Low-Income Home Energy Assistance Program) and other help with utilities including heat, Access To Care intake, Food Pantry, Information and Referral.

Palatine Township 847-358-6110, assistance may be available for eligible residents facing financial hardship making it difficult to provide necessities for themselves or their family members.

HEALTH

BEHAVIORAL AND MENTAL

VAH Social Services 847-368-5791 Counseling subsidy and resource referrals.

Ascension Alexian Brothers Behavioral Health Hospital Hoffman Estates, 855-383-2224, 24/7/365 Intake line.

Ascension Center for Mental Health Arlington Heights, 847-952-7460 x7473. Crisis intervention available 24/7/365. Scroll down on their website to Our Stand Out Services to learn more about services.

Kenneth Young Center Rolling Meadows, 847-524-8800. Services for youth, adults and seniors including counseling; treatment, support and recovery services for those with serious mental illness; help for those in psychiatric crisis. Drop-In Center Mt. Prospect, 847-621-2040 ext. 117

Northwest Community Healthcare Behavioral Health Arlington Heights, 847-432-5464 (847-HEALING). Local behavioral health hospital on the campus of Northwest Community Hospital.

NAMI/Barrington 847-496-1415, info@namiba.org. NAMI provides support, education and advocacy for people with mental illnesses and their families.

OMNI 847-353-1500 ext. 1664, Buffalo Grove and Wheeling locations. Counseling services are available for all. They also offer the SPARCS program for anxiety as well as family resources, counseling for family preservation, LGBTQ+ youth and youth with substance abuse issues. Sliding scale available and Medicaid accepted.

SAMHSA Substance Abuse and Mental Health Administration, findtreatment.gov or call 800-662-HELP (4357) Parent and Caregiver Resources Contact Provides resources to find help and learn more about mental health.

PHYSICAL

Access Northwest Family Health Center 1.866.267.2353 1120 N. Arlington Heights Road Arlington Heights. Internal medicine, pediatrics, psychiatry, behavioral health and obstetrics and gynecology among other services are available on a sliding scale. Hours are Monday 8 a.m. - 7 p.m.; Tuesday, Wednesday and Thursday 7 a.m. - 7 p.m.; Friday 8 a.m. - 5 p.m. and Saturday 8:30 a.m. - 12:30 p.m.

Cook County Health, Arlington Heights Health Center (312) 864-0200 3250 N. Arlington Heights Rd., Suite 300, Arlington Heights. Many health services available including women's and children's care, internal medicine, dental care, and family medicine to name some of the care available. Brochure in English Brochure in Spanish Hours: Monday and Wednesday 10 a.m. - 6 p.m. Tuesday, Thursday, Friday 10 a.m. - 4 p.m. Saturdays (2nd and 4th Saturdays of the month) 8 a.m. - 4 p.m.

HOUSING

The Illinois Court-Based Rental Assistance Program (CBRAP) is open. Click here for more information and to apply. CBRAP provides funding to Illinois tenants and housing providers/ landlords across Illinois who have pending cases in eviction court. Applicants may qualify for emergency rental payments up to $15,000 that can be applied to past due rent, up to $500 for court costs, and up to two months’ future rent to prevent eviction. FAQs

Cook County Legal Aid for Housing and Debt Free legal assistance for Cook County residents who are facing eviction, foreclosure, consumer debt and tax deed issues. The Early Resolution Program (ERP) 855-956-5763 provides free legal assistance for renters facing eviction, small landlords dealing with eviction issues, individuals with consumer debt challenges or past-due property taxes. The Mortgage Foreclosure Mediation Program (MFMP) 855-452-2637 provides free legal assistance to homeowners facing foreclosure. Services include access to a helpline, housing counseling, legal advice, mediation, and referrals to other assistance programs. The MFMP is open to all homeowners of 1-4 unit residential properties in Cook County whose primary residence is in foreclosure.

Coordinated Entry Point To begin services, people who are experiencing homelessness (or are at risk) in suburban Cook County must call or go to an Entry Point walk-in center. 877-426-6515, 8:30 a.m. - 4:30 p.m. Monday and Friday and 8:30 a.m. - 7:00 p.m. Tuesday, Wednesday, and Thursday. Northwest Compass is the closest walk-in center at 1300 W. Northwest Highway, Mt. Prospect, 847-392-2344, 9-12 Monday-Friday, afternoons by appointment only.

Find a housing counselor Enter your zip code and retrieve a list of HUD certified housing counselors in your area.

Illinois Housing Search 1.877.428.8844 (toll free) Monday-Friday 8 a.m.-7 p.m. Central. Dial 7-1-1 for TTY. A free, online resource for renters and property providers in Illinois. Search for affordable, accessible, and market-rate housing that will fit your needs and budget. Please check back for new and updated listings often.

Housing Resources List of organizations that will help with different housing issues and needs.

Journeys| The Road Home 847-963-9163, 1140 E Northwest Highway, Palatine. Open 8:30 a.m. -4:00 p.m., Monday-Friday. Services for individuals who are unhoused are based upon the person's last residents. All new shelter clients must pre-register in advance in person. PADS Shelter Program; Hope Day Center; Service Area.

Northwest Compass 847-392-2344 After-hours hotel placement. 1300 W Northwest Highway, Mt. Prospect, IL 60056.

Pacific Garden Mission 312-492-9410, 1458 S. Canal St., Chicago, 60607

Salvation Army-Des Plaines 847-981-9111, Shield of Hope program provides emergency shelter and helps families identify more stable living situations within two weeks.

Shelter, Inc. 847-255-8060, 24-Hour Referral Line available 24/7/365. Provides emergency shelter and referral services to youth, adolescents and young adults ages 14-24.

City of Chicago - For those who do not qualify for the above shelter placements: Village of Arlington Heights Social Services can provide a Metra ticket to the city. The individual must then dial 311 from within Chicago city limits to request a bed at a Chicago shelter. The person can wait at a police station or at a Community Service Center. Community Service Center Locations

IMMIGRATION AND REFUGEE ASSISTANCE

North Suburban Legal Aid Clinic (847) 737-4042 or info@nslegalaid.org; Please contact before coming in to visit. Provides free immigration legal services to our immigrant neighbors residing in north suburban Cook County and Lake County.

Illinois Coalition for Immigrant and Refugee Rights 1-855-HELP-MY-FAMILY (1-855-435-7693) English/Spanish/Korean/Polish; family support and hotline. An alliance of more than 100 public and private organizations advocating on behalf of immigrants and refugees throughout Illinois.

Alliance for Immigrant Neighbors (224) 443-0113 or info@allianceforimmigrants.org; offers affordable legal services to immigrants and refugees. Our legal team provides consultations and legal representation for DACA, family petitions, lawful permanent residence (green cards), citizenship, and more.

Cook County Immigrant and Refugee Resources 24/7 Arrest Hotline: 844-817-4448; Cook County Government resources for immigrants. Cook County's list of local organizations serving immigrants and refugees.

Illinois Attorney General Immigrant Rights Immigration Services Providers must register with the Illinois Attorney General's Office. To check the status of a Services Provider or file a complaint, please call us: 1-800-386-5438.

U.S. Citizenship and Immigration Services Agency responsible for applications for immigration benefits, including asylum and refugee applications. The Citizenship Resource Center has a collection of helpful resources and free study materials for a variety of users including for immigrants who are interested in becoming U.S. citizens, educators, and organizations.

LEGAL ASSISTANCE FOR LOW-INCOME RESIDENTS

CARPLS 312-738-9200. Resource for low-income residents in need of legal advice.

Chicago Volunteer Legal Services Call for eligibility - 312-332-1624, 33 North Dearborn Street, Suite 400, Chicago. List of types of cases they take here. How to get started here.

Court Library Access People who are representing themselves in local civil court cases can visit the Indian Trails Public Library for assistance finding and filing forms or attending court hearings via Zoom. Indian Trails Public Library card not required. This is a state service offered through a partnership of the Illinois Secretary of State's office, the Illinois Supreme Court and the Chicago Bar Foundation at area libraries throughout Illinois. Indian Trails Public Library, 355 Schoenbeck Road, Wheeling, 847-459-4100. Hours M-F 9-9; Sat. 9-5; Sun. 12-5. If you have questions, you are welcome to call Illinois Court Help at (833) 411-1121. For more information on the program, visit here.

Legal Aid Chicago 312-341-1070 - intake number opens at 8:00 a.m. They limit calls for the day, so it is best to call early. Click here for an online application. Legal Aid Chicago webpage: How do I apply for legal aid?

Lifespan 847-824-0382, Des Plaines. Domestic violence legal and counseling resource.

North Suburban Legal Aid Clinic 847-737-4042, Highland Park. Free legal services for low-income residents of suburban Cook County and Lake County for the areas of housing, immigration and domestic violence. There are no income requirements for domestic violence clients.

SENIOR SERVICES

Arlington Heights Senior Center 847-253-5532 Recreational activities plus 8 senior service agencies are available including Catholic Charities and Northwest Community Hospital.

Arlington Heights Nurses Club Lending Closet 847-797-5315 Located at the Arlington Heights Senior Center. Loan durable medical equipment such as walkers, wheelchairs, canes, commodes and more. Open 10 a.m.–noon. Tuesday through Friday. Arlington Heights residents only, no age limit.

Catholic Charities 847-253-5500. Services for seniors residing in Wheeling, Palatine, Barrington and Hanover Townships. Information and assistance, case management, elder abuse intervention, nursing home pre-screenings, chore services, advocacy, money management counseling and counseling referrals. Home delivered meal program: 847-797-5350.

The Chicago Lighthouse 312-666-1331 The Chicago Lighthouse serves the blind, visually impaired, disabled and Veteran communities with comprehensive vision care and support services. Offer programs and services that help to optimize remaining vision, meet developmental and education milestones, find employment and lead independent lives.

Elderwerks 855-462-0100 Free, not for profit organization that helps coordinate senior living and elder care solutions.

Kenneth Young Center Rolling Meadows, 847-524-8800. Services for seniors residing in Elk Grove Township. Information and assistance, case management and additional services, including home delivered meals, are available.

Northwest Community Hospital 2025 Community Resource Guide and Continuing Care Planning Guide

Townships Contact the township where you live for information about senior services.

SUBSTANCE USE DISORDER

CARE 844-584-5254 x812. The Village of Arlington Heights and various community partners formed the Community Addiction and Recovery Effort (CARE) to assist individuals who are battling with substance use disorder/addiction. CARE will assist all voluntary participants while considering their individual needs.

Kenneth Young Center Substance Use Recovery To initiate support, please call 847−524−8800 ext. 136. Please leave a voicemail message so a member of KYC’s staff will return your call as quickly as possible. If there is a need for immediate assistance, please call our Recovery Department 224−229−7456. If this is an emergency, please call 911.

Live4Lali 844.LV4.LALI (844-584-5254), 3255 N. Arlington Heights Road, Suite 508, Arlington Heights. Recovery programs, substance-related grief/loss support, consultations with mental health professionals and other community services.

OMNI 847-353-1500 extension 0 for 24-hour crisis intervention for adolescents and families. For in-person or virtual counseling services for all, call the intake line at (847) 353-1500 ext. 1664 to speak with a bilingual intake specialist. Substance Abuse Treatment and Recovery Program.

TRANSPORTATION FOR SENIORS AND PEOPLE WITH DISABILITIES

Arlington Heights Senior Center information on transportation for seniors.

Pace Arlington Heights-Rolling Meadows Call-n-Ride 224-803-9277 The Call-n-Ride service provides on demand transportation and includes scheduled stops at the Senior Center and other local destinations on weekdays between 6:10 a.m. and 6:30 p.m.

Connections to Care (Formerly Escorted Transportation Service Northwest) 847-222-9227 Provides rides to/from medical appointments.

Wheeling Township 847-259-7743 Senior/Disability Bus Service.

Elk Grove Township Dial A Ride 847-437-0300.

Pace Bus